Return Policy

Return policy
At Golden Leash Pet Products™, your satisfaction is very important to us. We know you are busy, so we’ve made our return policies easy and convenient.

Returning Online Purchases

If you’re not satisfied with your Golden Leash Pet Products™.com purchase, you can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges). Product must be in its original unopened packaging.

By Mail

Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Affix a RETURN shipping label and send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.

Returns or Exchanges With a Receipt:

Receipts are valid for 60 days from date of purchase.
Credit card purchases will be credited to the original card used or a merchandise return card will be issued for future use in store. Debit card purchases will be refunded as cash. If the original card is not available, or a payment method other than a credit card was used for your order (such as PayPal), a merchandise return card will be issued.
If a purchase is paid with a gift card, a refund will be issued with a merchandise return card.
If exchanging a product, any positive balance will be refunded in the original form of tender.
Merchandise return cards cannot be redeemed for cash.